Return Policies & Instructions

Flags.com Errors: Even though we pride ourselves on excellent customer service, we cannot avoid all problems. If you notify us of any problem with in 48 hours of delivery, we will work with you to resolve the error.  We will issue an RMA and upon receipt of the returned merchandise, we will reimburse return shipping costs.  We will also either credit your account the full purchase price or send you a replacement item of equal value. The choice is yours, provided that you notify us within 48 hours of delivery. After 48 hours days we take no responsibility for errors.

A returned item must:

1. undamaged with no missing parts and have no evidence of use.
2.  in original packaging clearly labeled with a Return Merchandise Authorization Number

Call us at 1-800-858-8776 for a Return Goods MerchandiseNumber (RMA) and click HERE for the Returns and Exchanges Form.

Ship the package to the address below with either UPS or the United Postal Service*.

WWW.FLAGS.COM
Attn: Returns RMA#
1395 NW 17th AVE, Suite 112B
DELRAY BEACH, FL 33445
* Make sure that you have proof of shipment in case your package is lost in transit.

For any other reason within 30 days of delivery:

Stock Items
Stock items are returnable, though a few less common flags will be subject to a 15% restocking charge. You must pay for return shipping and if we shipped the item for free, we will deduct our shipping cost from the refund due. If you paid to upgrade your shipping, those charges are not refundable. The refund amount will be returned via the same method it was paid for.

Custom and Altered Flags:
Custom and Altered Flags are non returnable. 

Striped Attention Flags, Pennants, Burgees,  Banners and Spinnakers:
Striped Attention Flags, Pennants, Burgees, Banners Spinnakers are made to order and are non returnable unless damaged.  If the item is damaged notification must be sent within 48 hours of receipt. 

Solid Color Flags:
Solid Color Flags are non returnable in sizes 4' x 6' and larger unless damaged.  If the item is damaged notification must be sent within 48 hours of receipt. 

In Ground Flagpoles:
In Ground Flagpoles are not returnable.

Miniature Flags:
All mounted Miniature Flags are non returnable unless damaged.  These include al 4" x 6" and 8" x 12" mounted flags.  If the item is damaged notification must be sent within 48 hours of receipt.

A returned item must be:

1. undamaged with no missing parts and have no evidence of use.
2. in original packaging clearly labeled with a Return Merchandise Authorization Number

Call us at 1-800-858-8776 for a Return Goods Authorization Number (RMA) and click HERE for the Returns and Exchanges Form.

Ship the package to the address below with either UPS Ground or the United States Postal Service*.

WWW.FLAGS.COM
Attn: Returns RMA#
1395 NW 17th AVE, SUITE 112B
DELRAY BEACH, FL 33445

Notice: Flags.com takes absolutely no responsibility for Items returned without a RMA
number.