Terms & Conditions

In General

Regal Flags & Poles, Inc. (“”) owns and operate this Website.  This document governs your relationship with (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of or this entire Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by, which has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Accessibility Statement

At, we are dedicated to ensuring our website is accessible to everyone, including individuals with disabilities. We continuously strive to improve the accessibility and usability of our site, following the relevant standards and guidelines to help ensure that our content is available to as many people as possible.

Despite our efforts to make all pages and content on fully accessible, some content may not yet have been fully adapted to the strictest accessibility standards. This could be due to the ongoing process of identifying and implementing the most effective technological solutions.

We Need Your Feedback

Your experience and feedback are invaluable to us in improving the accessibility of Please let us know if you encounter any barriers:

When providing feedback, kindly include specific details such as the page URL and the nature of the issue you encountered. This information will help us address your concerns more effectively.

We appreciate your support and understanding as we pursue excellence in web accessibility. Thank you for being a part of our journey towards a more inclusive digital world.

Patriot Points Loyalty Program

Eligibility: Both individuals and businesses who are legal residents of their respective countries and meet the age of majority in their jurisdiction of residence are eligible to participate in the Patriot Points loyalty program. The program is designed for the participant's use, for either personal or business purposes, but not for commercial resale.

Point Accumulation, Valuation, and Timing: Points are awarded for qualifying purchases at at a rate of 5 Patriot Points for every $1 spent, with additional opportunities to earn points such as 50 points for signing up, and for promoting or following on social media. Points are credited to the participant's account only after the order is fulfilled, excluding taxes, shipping, and handling fees. Points have a redemption value of 100 Patriot Points = $1. Points expire one year from the date they were earned.

Tier Advancement and Benefits: The program features VIP tiers: Bronze Star, Silver Star, and Gold Elite, with tier status determined by points earned starting from February 2, 2024. Customers have one calendar year to achieve or maintain a VIP tier based on their points earned. Tier benefits vary, including store credit and exclusive promotions. Gold Elite members receive one email per month with a coupon code for free ground shipping. However, this coupon code excludes indoor poles, guidon poles, parade poles, indoor flag display sets, residential wall-mounted flagpoles, external halyard flagpoles, internal halyard flagpoles, nautical flagpoles, and commercial wall-mounted flagpoles.

Redeeming Points: Points are redeemable according to the program details, with rewards subject to availability and potential changes. Store credit from redeemed points is applicable towards future purchases, not redeemable for cash, and not applicable to past purchases.

Impact of Returns on Points: Points earned from returned items will be deducted from your account. If returns result in a negative balance, future points will adjust this balance before further redemption is possible. Points will be reinstated to your account within 24-48 hours of the return.

Account Termination and Point Forfeiture: reserves the right to terminate participation and revoke points in cases of fraud, misuse, or violation of program terms. Upon termination, any remaining points will be forfeited.

Point Transfer Prohibition: Points are personal to the account in which they were earned and cannot be transferred to another account, except as expressly permitted by

Program Modifications: may alter the Patriot Points loyalty program terms and conditions, including point earning and redemption rules, expiration policies, and eligible products and services, at any time, with or without notice.

Privacy Policy Acknowledgment: Participation entails consent to's Privacy Policy, including data sharing with, the platform powering the loyalty program, for operational purposes.

Limitation of Liability: and its affiliates disclaim liability for damages related to participation in the program, including due to program changes or termination.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found here. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.


You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be or may in some cases be a third party. Where a contract is made with a third party, is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email. Orders placed with internal testing only codes will not be valid.

Inaccuracy Disclaimer

From time to time there may be information on our site or in our promotional material that contains typographic errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Many product description content has been contracted out to professional writers, and while reviewed, may have some inaccuracies. reserves the right to correct any errors, inaccuracies or omissions to change or update information at any time without prior notice (including after you have submitted your order.) On occasion actual flag colors may differ slightly from those pictured on the product pages. These discrepancies are out of our control, as we are not manufacturers, and will not be help accountable.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary, to the fullest extent permitted by law, and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including, but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, and misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trademarks, images of personalities and third party copyright.

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to


You agree to indemnify, defend and hold harmless, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.


If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of