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Shipping & Returns

Shipping

How much does shipping cost? 

We are happy to offer free standard shipping on all orders sub-totaling $50 or more. The $50 total excludes sales tax, applicable shipping charges, and discounts. For orders less than $50, shipping methods and rates will be provided in your shopping cart and on the checkout page. 

If it’s larger than your sofa, it doesn’t qualify for free shipping. 

How does free shipping work? 

It’s a bird, it’s a plane, it’s superman! Superman jokes aside, we will pick the most efficient carrier for your order (USPS, UPS or FedEx). If for any reason you cannot receive your package via one of these standard carriers, please let us know in the comments and we will do our best to accommodate your request, short of Clark Kent hand-delivering your order. 

Free shipping on $50 or above? Awesome. How do I get to that magic $50 subtotal?  

If your order is not quite to the $50 total, never fear - we have small items and accessories you can add to your cart to qualify for free shipping! Toss in a few pins, magnets, brackets, accessories or whatever floats your boat. You might want to hop on over to our clearance section to see if you can find some discounted treasures.  

Does free shipping apply to in-ground flagpoles, and/or commercial wall mounted flagpoles? 

No. In-ground flagpoles and commercial wall mounted flagpoles are not covered by free shipping. Sadly, these items are just too big and bulky to fly regular mail -- they must be shipped by freight. 

Can any flagpoles qualify for free shipping?

We can extend the free shipping offer to telescoping, sectional, and residential wall mounted flagpoles.

Does free shipping apply to orders shipping outside the United States?  

No. Free shipping only applies to orders within the contiguous United States, Alaska, Hawaii, APO, and FPO. 

Where can I have my order shipped? 

Even if you’re shipping flags to the Fortress of Solitude, we’ve got you covered. Costs will be epic, but we can ship to every continent, and we will do our best to get your package to you no matter where you are. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.

My order is taking longer than I expected. Can you give me an estimate? 

The COVID-19 pandemic has delayed our standard shipping times. We are taking precautions to protect our Flags.com family, so we let incoming inventory rest before filling orders. This rest period helps lower the risk of contracting or spreading COVID-19. Due to these delays, we can’t currently provide shipping estimates. As soon as COVID-19 begins to subside and we are able to provide estimates, we will let you know!

Is it better to ship to my home or business address? 

COVID-19 aside, we recommend shipping your items to a business address. This lowers costs and reduces the chances that your package gets stolen or lost.  

I ordered express shipping...but now it’s raining cats and dogs! Will my order still arrive express? 

If there are severe weather delays, express shipping is not guaranteed

What if an item in my order is out of stock? 

We know timing is everything, and your order is very important to us. If you have selected express shipping and an item is out of stock, we will email you. Please get back to us by 3 pm that same day and let us know if you’d like to wait until the item is back in stock, or if you’d like to cancel. We don’t want to let you down, so if we don’t hear from you by 3 pm ET, we will cancel your order as we won’t be able to fill it that day.   

I ordered priority mail delivery -- is that the same thing as express shipping? 

Even though priority might sound like...well, a priority, Priority Mail is not the same as express shipping. We do everything we can to get your order out the door and on its way to you as fast as we possibly can - but once the package has left our hands, it can be disrupted by any number of factors that are beyond our control. Bad weather, system breakdowns in the transport chain or just plain human error can all add to the shipping time. For this reason, Priority Mail does not have any guaranteed delivery time frame. 

My package was marked as ‘undeliverable.’ What does that mean? 

Occasionally our shipping service provider lets us know that your package is undeliverable. If an undeliverable status could have been prevented, and if you do not collect your products from our shipping service provider within the required time limit, we may agree to arrange for re-shipping of your package; however, we reserve the right to charge you for the costs of re-shipping (even where the initial shipping was free of charge). 

A list of preventable situations where we would reserve the right to charge for shipping is below: 

(a) You provided the wrong address for shipping;

(b) There is a mistake in the address for shipping that was provided;

(c) The address for shipping is not reasonably accessible;

(d) The address for shipping cannot safely be accessed;

(e) If an in-person receipt is not required, there are no easy and secure means of leaving the products at the address for shipping and there is no person available to accept shipping; or

(f) If an in-person receipt is required, there is no person available at the address for shipping to accept the shipment and provide a signature.

 If your package is undeliverable, we reserve the right to charge you a $19 fee, the same price we must pay, for the change of address. Please double-check each time you order that your address is correct so we do not have to add this extra charge to your order or hold up shipping times. 

Please note that free shipping excludes in-ground flagpoles and commercial wall mounted flagpoles. These items must be shipped by freight. Express shipping methods and shipments outside of the continental United States, Hawaii, and FPO/APO are also excluded on free shipping promotions.

Tracking information says my order was delivered but I don't see it. What does that mean?  

Quite frankly, the most likely scenario is that someone stole your stuff! How rude! We can not take responsibility because are not the ones who stole it. You can file a claim with the delivery service and/or contact your local police department.

Shipping Times

 UPS Shipping Times

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UPS Ground
Ships same day*
Transit time is based on your location, see map above.

UPS Express Saver
Ships same day*
Transit time is 3 business days guaranteed.

UPS 2nd Day Air
Ships same day*
Transit time is 2 business days guaranteed.

UPS Next Day Air
Ships same day*
Transit time is 1 business day guaranteed.

*Cutoff time for same-day orders is 3:00 ET. This applies only if the merchandise in stock is guaranteed to ship the same day. Merchandise shipped directly from the manufacturer will ship within 2 business days.

 

FedEx Shipping Times

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FedEx Ground
Ships same day*
Transit time is based on your location, see map above.

FedEx Express Saver
Ships same day*
Transit time is 3 business days guaranteed.

FedEx 2nd Day Air
Ships same day*
Transit time is 2 business days guaranteed.

FedEx Priority Overnight
Ships same day*
Transit time is 1 business day guaranteed.

*Cutoff time for same-day orders is 3:00 ET. This applies only if the merchandise in stock is guaranteed to ship the same day. Merchandise shipped directly from the manufacturer will ship within 2 business days.

 

United States Postal Service Shipping Times

USPS Priority Mail

Ships same day*
Transit time is 1-3 business days. Priority Mail does not have any guaranteed delivery time frame.

USPS International Priority Mail
Ships same day*
Transit time is 6-20 business days approximately. Priority Mail does not have any guaranteed delivery time frame.

*Cutoff time for same-day orders is 3:00 ET. This applies only if the merchandise in stock is guaranteed to ship the same day. Merchandise shipped directly from the manufacturer will ship within 2 business days.

 

 

Returns Policy

If there is a problem with the order or merchandise

Even though we pride ourselves on excellent customer service, we cannot avoid all problems. If you notify us of any problem within 48 hours of delivery, we will work with you to resolve the error. If you receive a damaged or incorrect item, e-mail a photo to customerservice@flags.com within 48 hours and we will replace it. We may or may not ask you to ship it back to us at our cost, depending on the value of the item. Sometimes customers report that a product is missing from their order because the packaging wasn't inspected thoroughly. If you have inspected your package thoroughly, please contact us immediately. We weigh each package that we ship from our warehouse down to the ounce. We will re-create your order to see if the weight of the accurate order matches the weight of the actual order we shipped to you. If the weights are different by more than ounces, we will ship you the item as soon as possible to you at our cost.  We will issue an RMA (Return Merchandise Authorization) number, and upon receipt of the returned merchandise, we will reimburse return shipping costs. We will also either credit your account the full purchase price or send you a replacement item of equal value. The choice is yours, provided that you notify us within 48 hours of delivery. After 48 hours, we take no responsibility for errors. All merchandise returned must be unused and in its original packaging, per the sticker on the package. The merchandise must be in a resalable condition. 

Return Shipping Cost. Since we provide free shipping standard on orders over $50, we do not send out pre-paid return labels, nor cover/ reimburse any return shipping costs. The cost involved in returning or exchanging an item to us will not be covered or reimbursed by us and is the customer responsibility. 

Any Other Reason

Upon receiving merchandise, you have 48 hours to notify us if you need to return your items for any reason. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Once your request has been approved, you will be issued an RMA number. You can also call us for an RMA number. We will not accept returns without an RMA and the merchandise must be in an unused and resalable condition. After receiving an RMA number, you have 30 days to return the merchandise to us in its original packaging. We'll notify you via e-mail of your refund once we've received and processed the returned item.

You should expect to receive your refund within two business days from when we receive your package. The refund will show up on your statement within a few days of us issuing the credit. This time period includes: the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request (5 to 10 business days). This refund will not include shipping costs, including any costs incurred by us while offering free shipping, unless there was a problem with the order or merchandise. 

Non-stocked items may be returned for a 15% restocking fee. An email will be sent informing you that you ordered a product in which a restocking fee would be applicable upon return. This gives you a chance to cancel before we begin customization. You have 24 hours to respond to the email or we will go forward with the order. 

Made to order items are non-returnable. Some items we keep in stock, like our American flags and many more. Some flags are custom flags, which require you to submit artwork and sign off on them. Made to order items are those that must be made or altered differently than most. This can include flags of particularly large sizes. We also allow for modifications to be made, such as only adding only a pole hem to a flag, and those are made to order flags as well. We sell many shapes and sizes of specialty flags such as colorful flags, message blade flags, and wire markers, etc. which are not stock items. Other categories of made to order products include, but are not limited to, code signal flags, Pleated Fans (if removed from packaging), U.S. Jack flags, Evolution of Old Glory flags, and Ensign flags. You will also be sent an email informing you that you ordered a non-returnable item before processing your order. This gives you a chance to cancel before we begin customization. You have 24 hours to respond to the email or we will go forward with the order.  

 

Still Have Questions? Contact Us.