Toggle menu
FREE SHIPPING on orders over 50*

Shipping & Returns

Returns Policy

Our Fault

Even though we pride ourselves on excellent customer service, we cannot avoid all problems. If you notify us of any problem within 48 hours of delivery, we will work with you to resolve the error. If you receive a damaged or incorrect item, e-mail a photo to customerservice@flags.com within 48 hours and we will replace it. We may or may not ask you to ship it back to us at our cost, depending on the value of the item. Sometimes customers report that a product is missing from their order because the packaging wasn't inspected thoroughly. If you have inspected your package thoroughly, please contact us immediately. We weigh each package that we ship from our warehouse down to the ounce. We will re-create your order to see if the weight of the accurate order matches the weight of the actual order we shipped to you. If the weights are different by more than ounces, we will ship you the item as soon as possible to you at our cost.  We will issue an RMA (Return Merchandise Authorization) number, and upon receipt of the returned merchandise, we will reimburse return shipping costs. We will also either credit your account the full purchase price or send you a replacement item of equal value. The choice is yours, provided that you notify us within 48 hours of delivery. After 48 hours, we take no responsibility for errors. All merchandise returned must be unused and in its original packaging, per the sticker on the package. The merchandise must be in a resalable condition. 

 

Any Other Reason

Upon receiving merchandise, you have 48 hours to notify us if you need to return your items for any reason. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Once your request has been approved, you will be issued an RMA number. You can also call us for an RMA number. We will not accept returns without an RMA and the merchandise must be in an unused and resalable condition. After receiving an RMA number, you have 30 days to return the merchandise to us in its original packaging. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Non-stocked items may be returned for a 15% restocking fee. An email will be sent informing you that you ordered a product in which a restocking fee would be applicable upon return. This gives you a chance to cancel before we begin customization. You have 24 hours to respond to the email or we will go forward with the order. 

Made to order items are non-returnable. Some items we keep in stock, like our American flags and many more. Some flags are custom flags, which require you to submit artwork and sign off on them. Made to order items are those that must be made or altered differently than most. This can include flags of particularly large sizes. We also allow for modifications to be made, such as only adding only a pole hem to a flag, and those are made to order flags as well. We sell many shapes and sizes of specialty flags such as colorful flags, message blade flags, and wire markers, etc. which are not stock items. Other categories of made to order products include, but are not limited to, code signal flags, Pleated Fans (if removed from packaging), U.S. Jack flags, Evolution of Old Glory flags, and Ensign flags. You will also be sent an email informing you that you ordered a non-returnable item before processing your order. This gives you a chance to cancel before we begin customization. You have 24 hours to respond to the email or we will go forward with the order.  

You should expect to receive your refund within two business days from when we receive your package. The refund will show up on your statement within a few days of us issuing the credit. This time period includes: the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request (5 to 10 business days). This refund will not include shipping costs unless the issue was our fault. 

 

Shipping Policy 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate the shipping date for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. 

When free shipping is chosen, we will pick the best method for your order (USPS, UPS or FedEx). If for any reason you cannot receive your package via one of these methods, leave a note in the comments to ensure the shipping method needed.

We recommend you ship your items to business address due to lower costs and less likelihood of it getting stolen. 

If there are severe weather delays, express shipping is not guaranteed

If you have selected express shipping and an item is out of stock, we will email you. You have until 3 pm the same day to inform us that you will wait or cancel the order. If you don't respond to the email by 3 pm EST, we will cancel your order since we will be unable to meet your demand.

Occasionally our shipping service provider informs us that your package is undeliverable. If such failure is your fault, and you do not collect your products from our shipping service provider within the relevant time limit, we may agree to arrange for re-shipping of the products; however, we reserve the right to charge you for the actual costs of re-shipping (even where the initial shipping was free of charge). 

An indicative list of the situations where a failure to deliver will be your fault is set out below: 

(a) You provided the wrong address for shipping;

(b) There is a mistake in the address for shipping that was provided;

(c) The address for shipping is not reasonably accessible;

(d) The address for shipping cannot safely be accessed;

(e) If an in-person receipt is not required, there are no easy and secure means of leaving the products at the address for shipping and there is no person available to accept shipping; or

(f) If an in-person receipt is required, there is no person available at the address for shipping to accept the shipment and provide a signature.

 If your package is undeliverable, we reserve the right to charge you a $16 fee for the change of address. Please double-check each time you order that your address is correct so we do not have to add this extra charge to your order or hold up shipping times. 

 

Shipping Times

 UPS Shipping Times

transittimesups.png

UPS Ground
Ships same day*
Transit time is based on your location, see map above.

UPS Express Saver
Ships same day*
Transit time is 3 business days guaranteed.

UPS 2nd Day Air
Ships same day*
Transit time is 2 business days guaranteed.

UPS Next Day Air
Ships same day*
Transit time is 1 business day guaranteed.

*Cutoff time for same-day orders is 3:00 ET. This applies only if the merchandise in stock is guaranteed to ship the same day. Merchandise shipped directly from the manufacturer will ship within 2 business days.

 

FedEx Shipping Times

transittimesfedex.png

FedEx Ground
Ships same day*
Transit time is based on your location, see map above.

FedEx Express Saver
Ships same day*
Transit time is 3 business days guaranteed.

FedEx 2nd Day Air
Ships same day*
Transit time is 2 business days guaranteed.

FedEx Priority Overnight
Ships same day*
Transit time is 1 business day guaranteed.

*Cutoff time for same-day orders is 3:00 ET. This applies only if the merchandise in stock is guaranteed to ship the same day. Merchandise shipped directly from the manufacturer will ship within 2 business days.

 

United States Postal Service Shipping Times

USPS Priority Mail

Ships same day*
Transit time is 1-3 business days guaranteed.

USPS International Priority Mail
Ships same day*
Transit time is 6-20 business days approximately.

*Cutoff time for same-day orders is 3:00 ET. This applies only if the merchandise in stock is guaranteed to ship the same day. Merchandise shipped directly from the manufacturer will ship within 2 business days.

Free Shipping Policy

In order to qualify for free standard shipping, you must reach an order subtotal of $50 or more. (excluding sales tax, applicable shipping charges or discounts)

If your order is close to $50, we have small items you can add to your cart to qualify for free shipping. Some of those small items include pins, magnets, decals, stick flags, etc. Please use the following link to view these items:

https://www.flags.com/magnets-decals-patches-lapel-pins/. We also suggest looking in our clearance section to see if you can find discounted items that you may want.

***Please note that free shipping excludes in-ground flagpoles and telescoping flagpoles. These items must be shipped by freight. Express shipping methods and shipments outside of the continental United States, Hawaii, and FPO/APO are also excluded on free shipping promotions.***

 

Still Have Questions? Contact Us.