Why Don't We Offer Free Returns?
If there is something wrong with your product, we will, of course, offer a free return, and you will receive our sincerest apologies for your trouble. We take pride in our work and our customer service. So, if your items are defective in any way, we’ll pay for the cost of the return and make sure that you are satisfied with the final outcome. However, if you purchased the item, received it, and then changed your mind for one reason or another, we will refund you the item’s price minus our shipping costs.
This may be frustrating news, and it’s understandable if you feel this way. After all, giant companies like Amazon sometimes offer free returns. Why shouldn’t we do the same to remain competitive?
The reasons for our policy are as follows:
1. Reverse Logistics Costs
Reverse Logistics is the process of receiving returned items and deciding what to do with them. For huge companies, this may not be much of an issue. Their massive warehouses can usually handle forward-and-reverse logistics considerations easily. For a small company, this costs time and can be expensive. These extra expenses are challenging to spare without price increases across the board. To maintain the low prices featured on our website, this is something we cannot offer.
2. Environmental Impact
Many large companies accepting free returns still do not have the capacity to hire enough people to check every single item sent back. Doing so would cost more than simply throwing away what is returned. Every year the equivalent of 5 billion tons of returns end up in landfills - adding pollution to our planet. Unfortunately, the effects on the environment do not stop there.
For carriers to transport an item in both directions, the environmental impact is essentially doubled with every purchase. Multiply this by the vast number of people who buy multiple items with the thought that they will return one of them, and you create astronomical, environmental costs.
For the above two reasons, we don’t offer free returns. We care about the environment, and we don’t want to raise our prices to handle reverse logistical costs.
That being said, while we’d love to have your business, we ask that you PLEASE think through your decision before placing an order. We pride ourselves on offering exceptional service and products, so we want to make sure that you understand why our policies are the way they are. And hey, if you’re ever unsure about what to get someone else and you don’t want to have to worry about returns, you can always get a gift card!
It’s going to take a combined effort if we are going to help save the planet. Our “no free returns” policy is one way in which we are doing our part to keep our environmental footprint as small as possible.