Privacy Policy

OVERVIEW

We take your privacy seriously and do everything we can to protect it. Below we list in detail the information we collect and how we handle that information. If you have any questions please do not hesitate to contact us.

 

INFORMATION COLLECTION & USE

Regal Flags & Poles, Inc. is the sole owner of the information collected on www.flags.com. Flags.com collects personally identifiable information from our users at several different points on our website.

 

ESSENTIAL INFORMATION

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:

  • remember who you are after you log in so that you do not need to authenticate at each click;
  • monitor if our website is running with the high performance we are dedicated to providing;

  • let you browse between products without having to start back from the home page at each click;

  • remember if you put something in your shopping cart before you decide to checkout; and

  • control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and these kinds of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

 

ORDERS

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

 

ACCOUNTS

You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also give you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the bottom of the page.

 

PARTIAL PURCHASES

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

 

REVIEWS

If you have completed a purchase, we will send you an email to ask you to review your experience and/or the product you bought. We want to be sure that whether you love your experience/purchase or have a complaint, you can share your opinion with other customers.

 

PERSONALIZATION

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.

 

SURVEYS OR CONTESTS

From time-to-time, we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

We use this information to notify contest winners and award prizes, to monitor site traffic, and/or to send participants an email newsletter.

We may use a third party service provider to conduct these surveys or contests; that company is prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

 
TELL-A-FRIEND

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Flags.com stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

 

SPECIAL OFFERS AND UPDATES

We will occasionally send you information on products, services, special deals, or promotions. You can sign up for these emails on our registration page.

Out of respect for your privacy, we present the option to receive these types of communications. Additionally, we provide you a way to unsubscribe.

 

NEWSLETTERS

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe.

  

SERVICE-RELATED ANNOUNCEMENTS

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

 

ADDRESS ACCURACY VERIFICATION

We use a third-party service provided by the USPS to verify the addresses entered in order to minimize errors in credit card processing and in shipping.

 

HOW DO WE PROCESS YOUR INFORMATION?

We use an external provider to run our store, ​BigCommerce.BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield ​hereon the official site of The International Trade Administration (ITA), U.S. Department of Commerce.

 In addition to BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example:

  • Payment: ​Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), we use PAYPAL to process your credit card information.

  • Shipping: ​We integrate with a number of shipping companies to fulfill your orders such as: UPS, USPS, AND FEDEX.

  • Order Management: ​We integrate with STONE EDGE ORDER MANAGEMENT to fulfill your orders. ​

  • Email Campaigns: ​We use MAILCHIMP for newsletters and communication.

  • Order Fulfilment: From time to time we will drop ship orders. Your name and address could be shared with on of the following suppliers: Annin, Valley Forge, Eder, J.C. Schultz, Flagzone, PLP, Scottcraft. These companies are prohibited from using our users' personally identifiable information for any other purpose.

Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.

 

HOW CAN YOU CONTROL YOUR PERSONAL DATA?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us at the contact details at the bottom of this page. We will be more than happy to help.

 

HOW LONG DO WE KEEP YOUR DATA?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

 

DO WE HAVE ANY LEGAL OBLIGATIONS WHEN HANDLING YOUR DATA?

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

 

WHO CAN YOU REACH OUT TO FOR PRIVACY MATTERS OR COMPLAINTS?

If you have any questions or suggestions regarding our privacy policy, please call (1-800-858-8776) or email us (customerservice@flags.com).

 

ANY UPDATE?

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.